If you have other burning questions we werenβt able to address here, feel free to email.
ORDERING & PRODUCTS
How do I know which size to order for my body type?
We provide a comprehensive sizing guide on every product page to help you find the perfect fit. Each item includes detailed measurements, fit notes, and model dimensions for reference. If you are between sizes or need personalized styling advice, our customer service team is always ready to assist you.
Are your garments sustainably made?
Yes, sustainability is a core value at EMEL Fashion. We are committed to incorporating eco-friendly practices and materials into our designs, such as the body-hugging knit fabrics featured in our "Urban Dryad" collection. We continuously strive to minimize our environmental footprint while delivering high-quality apparel.
What materials are your clothes made from?
We source premium, high-quality fabrics to ensure both elegance and comfort. Our collections frequently feature luxurious materials such as reflective silks, diaphanous chiffons, and eco-friendly knits. Detailed fabric composition and care instructions are listed on each individual product page.
Are the designs exclusive to EMEL Fashion?
Absolutely. All our garments are exclusively designed in-house at our Los Angeles studio by our chief designer, Michelle Liu, and our creative team. We utilize proprietary economic models to guide our design research, ensuring our pieces are unique, contemporary, and perfectly aligned with modern fashion trends.
SHIPPING & DELIVERY
How long does shipping take?
For domestic orders within the United States, standard shipping typically takes 3 to 5 business days, while expedited shipping options are available at checkout for 1 to 2 business day delivery. International shipping times vary by destination but generally range from 7 to 14 business days. Please note that order processing may take an additional 1 to 2 business days.
Do you ship internationally?
Yes, EMEL Fashion proudly ships to select countries worldwide. Shipping rates, available destinations, and estimated delivery times will be calculated and displayed during the checkout process. Please be aware that international customers are responsible for any applicable customs duties or import taxes.
Can I track my order?
Yes, once your order has been processed and dispatched from our warehouse, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package's journey in real-time.
RETURNS & EXCHANGES
What's your return policy?
We want you to be completely satisfied with your EMEL Fashion purchase. We accept returns within 30 days of the delivery date. To be eligible for a full refund, items must be unworn, unwashed, unaltered, and in their original condition with all tags attached. Final sale items are not eligible for return.
What if my garment doesn't fit properly?
If your item doesn't fit as expected, we are happy to help you exchange it for a different size or issue a return. Please initiate the process through our online Returns Portal within 30 days of receiving your order. We recommend reviewing our sizing guide carefully before placing a new order.
Can I exchange for a different design?
Currently, our exchange process is designed for size swaps of the same item. If you wish to exchange your purchase for a completely different design or color, we recommend returning the original item for a refund and placing a new order for the desired piece.
CARE & MAINTENANCE
How do I clean my EMEL Fashion garments?
Proper care ensures the longevity of your luxury apparel. Care instructions vary depending on the fabric. While some of our eco-friendly knits may be suitable for gentle machine washing, delicate materials like our reflective silks and chiffons typically require professional dry cleaning or careful hand washing. Always refer to the care label sewn inside your garment for specific instructions.
Will the colors fade over time?
We use high-quality dyes and premium fabrics designed to maintain their vibrancy. However, to prevent premature fading, we recommend avoiding prolonged exposure to direct sunlight and following the specific washing instructions provided on the care label. Washing in cold water and air-drying can significantly extend the life and color of your garments.
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