Shipping policy

At EMEL Fashion (owned and operated by Kai Prints LLC), we are committed to delivering your contemporary apparel with the utmost care and efficiency. This Shipping Policy outlines our processing times, shipping methods, costs, and international delivery procedures to ensure a seamless shopping experience and to comply with Google Merchant Center guidelines.

Order Processing Time

All orders placed on EMEL Fashion are processed within 1 to 3 business days (Monday - Friday) after receiving your order confirmation email. You will receive another notification when your order has shipped. Orders are not processed or shipped on weekends or public holidays.

Please note: During high-volume periods, such as new collection launches or holiday sales, processing times may be extended by an additional 1 to 2 business days (maximum processing time will not exceed 5 business days). If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.

Domestic Shipping Rates & Delivery Estimates

We offer reliable shipping options for our customers within the United States. Shipping charges for your order will be calculated and displayed at checkout.

  • Standard Shipping: 5 to 10 business days - $5.90

  • Free Standard Shipping: 5 to 10 business days - Free for orders over $79.00

  • Expedited Shipping: 3 to 6 business days - Calculated at checkout based on weight and destination

Delivery delays can occasionally occur due to unforeseen circumstances such as severe weather or carrier disruptions. We will do our best to keep you informed if such events impact your delivery.

International Shipping

EMEL Fashion proudly offers international shipping to select countries worldwide. International shipping rates and estimated delivery times vary depending on the destination and will be calculated at checkout.

Generally, international deliveries take between 6 to 13 business days after the order has been processed.

Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 to 48 hours.

If you haven't received your order within the estimated delivery timeframe after receiving your shipping confirmation email, please contact us at support@emelfashion.com with your name and order number, and we will investigate it for you.

Shipping to P.O. Boxes

Some carriers have limitations around shipping to P.O. Boxes. If you select a shipping method that cannot deliver to a P.O. Box, we will contact you to request an alternative physical address to ensure successful delivery.

Customs, Duties and Taxes

EMEL Fashion is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, including VAT, etc.). These charges are incurred once a shipment reaches your destination country.

Damages, Lost or Stolen Packages

EMEL Fashion is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

If your tracking information shows that your package was delivered but you have not received it, please check with neighbors or your local post office. If you still cannot locate your package, please contact our support team, and we will assist you in opening an investigation with the carrier.

Contact Us

If you have any questions about this Shipping Policy, please contact us: